Billing & cancellation

Updated 10 October 2026

Sayni offers AI language-speaking practice through mobile and web apps. It is operated by Cubo World Inc., registered at 16192 Coastal Highway, Lewes, DE 19958, United States. For billing or account help, email Support@sayni.ai or visit Support.

Before you pay

See Plans and Credits for the available plans. Purchases are offered only when enabled in your location and purchase channel. The checkout screen shows the product, price, billing period, currency, applicable taxes and renewal conditions before you confirm. Annual prices are charged for the full year upfront; a monthly equivalent shown for comparison is not a monthly payment option.

Direct web payments are processed by Stripe when web checkout is available. Store purchases use Apple App Store or Google Play billing. No charge is authorized by visiting the website, signing in or using free promotional Credits. A free registration promotion is not a paid subscription and does not automatically convert into one.

Digital delivery

Sayni supplies digital access and conversation Credits to the Sayni account associated with a verified purchase. Delivery starts after payment confirmation and purchase verification. There is no physical shipment, shipping charge or return of physical goods.

If payment succeeded but benefits did not appear, use Check purchases in the app where available, then contact support with your account email, purchase date and order reference. We verify and restore eligible purchases without crediting the same payment twice.

Subscription billing and renewal

A monthly subscription is billed at purchase and renews monthly. An annual subscription is billed in full at purchase and renews annually. Both renew automatically until canceled. The applicable price and renewal terms are shown before purchase. We provide notice of changes affecting an existing subscription where required by applicable law or the purchase platform.

Subscription Credits are issued monthly, including with annual subscriptions. Annual payment does not deliver all 12 monthly allowances at once. Each allowance expires at the end of its monthly allowance period; unused subscription Credits do not roll over.

Credits and conversation usage

10 Credits = 1 minute. Each connected conversation rounds up to whole minutes, with a minimum of 10 Credits. For example, a conversation lasting 20 seconds uses 10 Credits, and one lasting 1 minute 20 seconds uses 20 Credits.

Expiring Credits are used first. Credit packs purchased as top-ups do not expire and do not create a recurring subscription. Promotional allowances have the conditions shown when offered. Credits are account-bound, are not transferable and cannot be exchanged for cash.

Running out of Credits does not authorize an automatic top-up or an extra usage charge. Additional purchases require your confirmation. A session-limit setting ends an individual conversation; it does not change your account balance or subscription billing period. If you use your own provider API key, any provider charges are separate from Sayni's plans.

Canceling a subscription

Web purchases: use the subscription-management option associated with your web purchase when available. You can also request cancellation by emailing Support@sayni.ai from your Sayni account email, with the subject Sayni subscription cancellation. Include your account email and order reference. Send your request before the next renewal date; support verifies ownership and confirms cancellation. We use the time your request was received when resolving a renewal charged after a valid cancellation request.

Apple App Store: open your Apple subscription settings, select Sayni and cancel the subscription. See Apple's cancellation instructions.

Google Play: open Google Play subscriptions, select Sayni and cancel. See Google Play's cancellation instructions.

Cancellation stops future renewal charges. Paid access remains available until the end of the paid subscription term, subject to monthly Credit allowance and expiry rules. Cancellation does not automatically refund a past payment; see our Refund policy. Deleting the app, deleting local learning data or requesting account deletion does not cancel a subscription. Cancel through the channel that billed you.

Refunds and billing questions

Eligible unused direct web purchases can receive a full refund under our 7-day Refund policy. It also covers how to report duplicate charges, billing errors and delivery problems, and how to request store refunds. Mandatory consumer rights take precedence over these policies.

For payment-data handling, read our Privacy policy. Your use of Sayni is also governed by our Terms of use.