Contact support
Need help with Sayni? Contact Support@sayni.ai. Support is provided by Cubo World Inc.
Registered business address: Cubo World Inc., 16192 Coastal Highway, Lewes, DE 19958, United States. Sayni is a digital service; please use email for support and billing requests.
App and conversation help
Include your phone model, iOS or Android version, Sayni version, what you expected and what happened. For a connection or minutes issue, include the approximate time and any error reference shown in the app. Do not send passwords, verification codes, API keys, payment-card details or a full conversation export.
Minutes and purchases
If your minutes have not appeared, use Check purchases in the app where available, then contact support with the purchase date and store order reference. Never send a complete receipt token. Availability and prices depend on your build, location and the purchase screen.
Apple and Google Play handle purchases made through their stores. Their purchase history and refund tools are available in your store account. Sayni support can help investigate app access, delivery and your Sayni balance. A support request does not itself approve or issue a refund.
Web billing, refunds and cancellation
See Billing & cancellation for subscription renewal, Credit allowances and digital delivery. Our Refund policy explains the 7-day refund offer for eligible unused web purchases, billing errors and store refund requests.
For a web refund or cancellation request, email Support@sayni.ai with your account email, order reference and charge date. Use the subject Sayni refund request or Sayni subscription cancellation. Send cancellation requests before the next renewal date. Support verifies ownership and confirms the outcome; never include a password, verification code or full card details.
Delete your Sayni account
You can request account deletion without the app. Email Support@sayni.ai from the email shown in your Sayni account, using the subject Sayni account deletion request. If you cannot access that email, explain this so support can verify ownership. Do not include your sign-in password.
Request account deletion by email →
Email links open a draft. Send it to submit your request. If no email app opens, copy Support@sayni.ai into your preferred email service.
Support will review the request, including any active conversation, unresolved purchase or remaining paid value, and explain the required steps. Requesting deletion does not automatically refund a purchase or cancel a web or store subscription.
Deletion removes the account profile and sign-in links. Limited usage, billing and fraud-prevention records may need to remain. Deleting a Sayni account does not delete your Google or Apple account or the records held by a payment provider. See our Privacy policy.
Learning data and backups
Supported builds cache saved conversations, words and progress locally and sync them with your private account backup when signed in. Use Settings → Learning backup & data to export or delete them; supported learning deletions propagate to other devices on their next successful sync. Account deletion removes the account's cloud backup, but does not erase every local copy or an API key saved on your device. Keep any backup you need before deleting or replacing your data. See our Privacy policy for details.