Refund policy

Updated 10 October 2026

Sayni is a digital language-practice service operated by Cubo World Inc. This policy explains refunds for direct purchases on sayni.ai and how to request help with purchases made through an app store. Purchases are available only where enabled; publishing this policy does not enable payments.

7-day refunds for unused web purchases

You may request a full refund of your first subscription payment or a Credit-pack purchase made directly on sayni.ai within 7 calendar days of the charge, provided none of the paid Credits or other paid benefits supplied by that purchase have been used. Contact us within that period; the date you send your request determines whether it is within the 7-day window.

The first-subscription offer applies to the initial payment, not automatically to recurring renewal payments. If paid benefits have been used, the request is outside the 7-day window, or the charge is a renewal, we review requests individually, including service problems and any applicable consumer rights.

Duplicate charges, billing errors and delivery problems

Contact us if you believe you were charged twice, charged incorrectly or did not receive the access or Credits you purchased. We investigate the payment and delivery records. Confirmed duplicate or incorrect charges are refunded. For delivery or service problems, we help restore the purchased benefits or assess an appropriate refund. A support request does not itself issue a refund.

How to request a web refund

Email Support@sayni.ai with the subject Sayni refund request. Include your Sayni account email, order or receipt reference, charge date and the reason for your request. If possible, send the request from your account email so we can verify ownership.

Do not send your password, verification codes, API keys or full payment-card details. An email link opens a draft; send the email to submit the request. You can also copy Support@sayni.ai into your email service.

Approved refunds

Approved web refunds are returned to the original payment method. We confirm when the refund has been issued; the time it takes to appear depends on your payment provider and bank. The paid Credits and access associated with the refunded purchase are reversed. If only part of an order is refunded, we explain the corresponding adjustment.

Free or promotional Credits have no cash refund value. Credits are account-bound service allowances, not money or a transferable currency. These conditions do not reduce mandatory consumer rights.

App Store and Google Play purchases

For Apple App Store purchases, request a refund through Apple's Report a Problem service. Apple decides eligibility under its policies and applicable law; see Apple's refund instructions.

For Google Play purchases, follow Google Play's refund instructions. You can also contact Sayni support with your order reference for purchase or delivery help and refunds we are able to process under Google Play's rules. Store policies and applicable law govern these purchases; our web-only 7-day offer does not replace them.

Cancellation and your legal rights

Canceling renewal stops future subscription charges; it does not automatically refund an existing charge. See Billing & cancellation for the correct cancellation method for your purchase channel. Deleting the app or requesting account deletion does not cancel a subscription.

Nothing in this policy excludes refund, cancellation or other remedies required by the law that applies to you. Where those rights provide greater protection, they take precedence. Contact support if you need help exercising them.